Support
Questions, problems, reports — one address reaches a human who can act on all of them.
Email us
Include the email address on your WineMe account so we can find it. Reports of objectionable content or abusive behavior are reviewed and acted on within 24 hours.
Account and sign-in
- Forgot your password? Use "Forgot password" on the sign-in screen and we'll email you a reset link.
- Change your name, username, or photo — edit them any time from your profile in the app.
- Delete your account — Settings → Delete Account. Your personal data is deleted within 30 days, as described in our Privacy Policy.
Subscriptions and billing
WineMe subscriptions are billed through Apple. To change plans, cancel, or request a refund, use your device's Settings → your name → Subscriptions, or Apple's reportaproblem.apple.com. If something looks wrong with what your plan unlocks in the app, email us and we'll sort it out.
Reporting content or a user
Every profile, rating, and photo in WineMe can be reported directly from the app, and you can block any user from their profile. If you'd rather write to us — or want to follow up on a report or appeal an enforcement decision — email [email protected]. Every report is reviewed within 24 hours. Our full content rules are in the Terms of Service.
Privacy and your data
To request a copy of the personal data we hold about you, or to ask a privacy question, email us. Details of what we collect and how it's used are in the Privacy Policy. Copyright complaints go to our designated agent, listed in the Terms of Service.